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Model does not show up

+6 votes
Hi, I uploaded a few different export formats recommended in your tutorials, but have not been able to get the model to display when scanning the QR code or the experience image. If you can take a look at what I uploaded maybe you can help me figure out if I did something wrong with the export.

asked May 8, 2015 by Coldie (210 points)

2 Answers

0 votes


Please, try to select "AUTOSCALE" option (in the scenes side) during the experience generation.

If you still have problems send an email to help@inglobetechnologies.com with your USERNAME and the QRCode that you can generate in the "EXPERIENCE SETTINGS" of your experience.

answered May 8, 2015 by andrea (290 points)
0 votes


The problem is the image scale and model scale. 
Check the scale of the model and make sure everything on the platform is consistent.

You can try:

In the "assets->scene" 
- set the scene unit in centimeters.

In the "wizard - association" 
- Set the unit in centimeters.
- The autoscale button must be selected.

In this case the model is visible.

answered May 12, 2015 by andrea (290 points)